HansHans Privacy Policy

Last updated: 14 October 2026

This policy describes the information used by HansHans, our forest puzzle game.

Playing as a guest

Your progress and preferences are stored on your device. Signing in is optional. Removing the app may remove local progress.

Optional accounts and cloud saves

If you choose Facebook sign-in, Facebook shares the information you authorize, including an account identifier, your email address and basic profile information. Supabase processes authentication and stores your cloud progress, best stars, explorer profile, friend connections and verified game results. The game's database is hosted in Singapore.

Leaderboards display your generated explorer name, chosen animal and game results. Your email is not displayed on leaderboards. Public ranking participation is optional. Friends can see each other's results after both accept the connection. HansHans does not post to Facebook automatically or import your full Facebook friend list.

Optional rewarded advertisements

When enabled, advertisements are provided by Google AdMob. Watching an ad is your choice. We request non-personalized ads. Depending on your choices, device and region, Google may process device identifiers, IP address, ad interactions and diagnostic information to provide ads, measure performance and prevent fraud. Non-personalized ads can still use device information. Google's own privacy policy describes its processing: Google Privacy Policy.

Where applicable, a privacy choices message is shown before an ad request. You can revisit advertising choices in the game's settings. HansHans does not request precise location permission.

Gameplay diagnostics

We store a bounded local record of level starts, losses, wins, helper use and advertising outcomes to test gameplay. This record does not contain your name, email or Facebook identifier and is not currently uploaded to an analytics service.

Sharing and deleting

If you use Share, the game generates an achievement picture. You choose its destination in the system share sheet. Your friend code may be included. To delete an online account and its associated game records, open Account & rankings and choose Delete online account. Signing out does not delete the account. Local progress is retained after online-account deletion; removing the app clears local app data according to your device's behavior. You may also contact us with a privacy request.

Retention and service providers

We keep cloud progress and account-linked records while your account exists, unless you delete them through the game. Our authentication and hosting provider is Supabase. Facebook and Google operate under their own policies. These services may process information outside your country.

Support requests

If you contact us, we store your message, category and optional reply email privately in Supabase. A private receipt lets you check the request status and reply. We store a one-way hash derived from network information to limit repeated submissions, rather than storing your raw IP address in the support table. Support records are separate from game accounts and are retained to resolve requests and maintain support history. You can request deletion through this form. Do not include passwords or sensitive documents.

Contact

HansHans support and privacy contact: our dedicated contact form.